At 4XEM, we stand behind our products and want you to be beyond satisfied with your purchase.
If you are experiencing a problem with your direct order, please contact us at +1 (866) 999-4XEM(4936) or feel free to use our online chat. Both of these options are available Mon-Fri 8:30am-4:30pm Eastern Time, excluding holidays (CAN & US).
Should you need to return a product, please first review our Return Policy:
- Items purchased within 30 days must be exchanged at or returned to the original place of purchase.
- All 4XEM products come with a 1 year limited warranty unless otherwise stated on the specified product page.
- We will gladly exchange any defective products after 30 days of purchase and which fall within the product’s warranty period. Items exchanged in this manner may be replaced by 4XEM with new or refurbished products.
- 4XEM does not, under any circumstances, issue cash or equivalent refunds for RMA merchandise.
- 4XEM reserves the right to cancel any RMA requests where the returned product appears to fall outside our warranty guidelines (ie. damage, misuse etc.)
- 4XEM will pay for the return shipping of defective products however, customers are responsible to ship defective product to 4XEM.
- Depending on stock levels and backordered items, some RMA requests may take up to 12 weeks to fulfill.
To initiate an RMA, please send an e-mail with ‘Warranty RMA Request’ in the subject line to our Customer Service Department at firstname.lastname@example.org containing the following information:
- Part No. (Begins with ‘4X’):
- Reason for Return:
- Return Shipping Address:
If returning multiple items, please indicate the quantity next to the part number. Please also include a proof of purchase document as an attachment. Acceptable document formats are .PDF, .PNG, .JPG (*All other formats will result in your request being deleted*)
We will respond to your RMA request as promptly as possible (typically by the end of the following business day). Any missing information will delay the processing of your RMA request.