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Returns

 

At 4XEM, we stand behind our products and want you to be beyond satisfied with your purchase.

Should you need to return a product, please first review our Return Policy:

  • All 4XEM products come with a 1 year limited warranty unless otherwise stated on the specified product page.
  • Items purchased within 30 days must be exchanged at or returned to the original place of purchase.
  • We will gladly exchange any defective products after 30 days of purchase and which fall within the product's warranty period. Items exchanged in this manner may be replaced by 4XEM with new or refurbished products.
  • 4XEM does not, under any circumstances, issue cash or equivalent refunds for RMA merchandise.
  • 4XEM reserves the right to cancel any RMA requests where the returned product appears to fall outside our warranty guidelines (ie. damage, misuse etc.)
  • 4XEM will pay for the return shipping of defective products however, customers are responsible to ship defective product to 4XEM.
  • Depending on stock levels and backordered items, some RMA requests may take up to 12 weeks to fulfill.

 

Please complete our RMA form below and submit your information to our Customer Service Department. We will respond to your RMA request as promptly as possible (typically by the end of the following business day). You MUST include a digital copy of your purchase receipt (see below) in order for us to process your return.  

*PROOF OF PURCHASE ATTACHMENT FIELD CURRENTLY UNDER CONSTRUCTION - PLEASE LEAVE BLANK*
*PROOF OF PURCHASE WILL BE REQUESTED VIA E-MAIL*

 

*Please note: Our RMA form is not currently visible when being viewed on a mobile device (we're working on it though) and as such, must be filled out using a computer*

 

Please fill in all available fields with as much detail as possible.
  • *NOTE* If no proof of purchase is uploaded, a copy must accompany the product being returned. Failure to provide proof of purchase will significantly delay the processing time required to complete your RMA. Maximum file size for proof images is 2MB.

  • *NOTE* Please provide a copy of proof of purchase with defective product. Failure to provide proof of purchase will significantly delay the processing time required to complete your RMA.


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