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Return of Product Procedure

All products that have been purchased from 4XEM Corporation (4XEM) or its authorized dealers or authorized distributors may be covered under an applicable 4XEM limited warranty. Please review the product page of the purchased products on the 4XEM website (http://www.4xem.com) for more information as to the duration of the product's limited warranty period.

If a 4XEM product is or has become defective during the duration of the limited warranty and has been purchased from a 4XEM authorized dealer or distributor, it is the customer's responsibility to contact said place of purchase to inquire upon the possibility of a return of product. 4XEM reserves the right to deny any return of product that has not been directly purchased from 4XEM. If a 4XEM product is to be returned to a 4XEM authorized dealer or distributor, the customer is required to contact said dealer or distributor to inquire upon their proper shipping procedure.

If the customer is denied a return of product from their place of purchase, the customer may contact 4XEM to inquire upon the possibility of 4XEM issuing a return of a customer's products directly to 4XEM.

If a 4XEM product is or has become defective during the duration of the limited warranty and has been purchased directly from 4XEM, the customer will be required to complete the RMA Request Form. This form can be found in the 'Support' section of the 4XEM website.

http://www.4xem.com/rmaform.html

A RMA Request Form will also be required to be completed if 4XEM has issued a return of product for products that were not purchased directly from 4XEM.

Products to be returned for credit will be deemed so by 4XEM only. All other returns will be deemed as return for repair or replacement.

Once a RMA Request Form has been reviewed by the 4XEM RMA Department, the customer will be notified on the possibility of a return of product to 4XEM. If 4XEM has deemed the products eligible for return, the customer must adhere to the following return procedure:

1)

 The customer will be required to provide proof of purchase date. This information is required to distinguish whether or not the products are still under the limited warranty period. 4XEM reserves the right to refuse return if proof of purchase date cannot be provided by the customer.

2)

 All 4XEM returned products must be issued a RMA Number. Once the customer has completed the RMA Request Form, 4XEM will review the customer's return request and will contact the customer on the possibility of a return of product. If the customer has been granted a return of product, a RMA Return Form will then be sent to the customer for completion. Once the RMA Return Form has been received and reviewed, 4XEM will contact the customer with the Return RMA Number. The RMA Number will be issued via email or telephone. Shipping instructions will also be provided at this time. The RMA Number must be included with the returned product. This number may be placed on the shipping documentation or may be printed legibly on a piece of paper and included with the shipment. 4XEM reserves the right to return any product that has been returned to 4XEM without a RMA Number back to the returning party. The product(s) will be returned to the customer at their expense.

3)

 If the products are being returned for repair or replacement, the products must be returned in suitable packaging thus preventing the camera from being damaged during shipment. When returning 4XEM products for repair or replacement the customer must send:
  • the product to be repaired or replaced
  • the power supply that came with the product, if provided by 4XEM
  • all antennas, dongles, fans or heat sinks, if provided by 4XEM
4XEM is not responsible for any other returned items then what has been outlined above.

4)

If the products are being returned for credit, the products must be returned in the original packaging that they were sent in. This includes:

  • the original product box
  • the original product carton
  • all other product packaging
  • all of the original accessory boxes and packaging

All items and accessories provided by 4XEM that were included with the products must also be returned. This may include:

  • all adaptors, brackets and stands
  • all antennas or dongles
  • all cables and cords
  • all casings and covers
  • all included anchors and screws
  • camera remote control
  • fans and heat sinks
  • the CD-ROM that cam with the product
  • the power supply that came with the product
  • the products themselves

If the products are returned for credit and the products are missing any required items or accessories, 4XEM reserves the right to issue a 25% restocking fee for each returned product that is missing the required items or accessories.

4XEM is not responsible for any other returned items then what has been outlined above.

5)

The customer has a maximum of 60 days to return the product to 4XEM once a RMA Number has been issued. The 60 day period begins when 4XEM has issued and sent the customer a RMA Number. If 4XEM has not received the returned products after 60 days, 4XEM reserves the right to cancel the RMA return of product and the RMA Return of Product Process will have to be restarted at the customer's request. The customer is responsible for providing proof of shipment to 4XEM if required by 4XEM directly. 4XEM will not be held responsible for any returns that have been lost or damaged in transit.

6)

The customer is responsible for all shipping costs associated with the return of products to 4XEM. The customer must prepay all shipping costs. It is the customer's responsibility to insure the shipment. If the customer has not insured the shipment, the customer has accepted any risk of the package becoming damaged or missing during transit. Products that have been repaired or will be replaced and were returned by the customer within 90 days of the initial purchase date will be shipped to the customer at the expense of 4XEM. 4XEM reserves the right to charge for shipping costs to the customer for all return of products that were returned over 90 days of the initial purchase date. All items being shipped by 4XEM to the customer will be shipped via standard ground courier. If the customer requests expedited service for return of repaired or replaced items, the customer is responsible for any additional costs that will be associated.

Returned Product Final Status

For items that were repaired or will be replaced by 4XEM:

Upon 4XEM's completion of testing and examining the returned product, 4XEM will contact the customer by phone or by email regarding the final status of the return.

If a product has been repaired or will be replaced, 4XEM will contact the customer regarding the outcome and will obtain a return address for the products to be sent to as provided by the customer.

For items deemed not defective by 4XEM:

If the customer's product has been deemed to be in full working condition and is in no way defective, it is the customer's responsibility to provide a return address to 4XEM. 4XEM will contact the customer to inform them. The customer will then have a total of 90 days to provide the return address information to 4XEM. The 90 day period will begin as soon as 4XEM has contacted the customer regarding the status of the return. After the 90 day period has expired, 4XEM reserves the right to take sole ownership of the customer's returned products.

Additional Information

4XEM reserves the right to deny return of product to 4XEM if the product's limited warranty period has expired.

4XEM reserves the right, at its sole discretion, to repair or replace any returned products from the customer, which have met in accordance to the Return of Product Procedure. Replacement products may be new or refurbished. If a returned product has been deemed by 4XEM to not be defective, the product will be returned to the customer. The customer will be responsible for all shipping costs if the product has not been deemed defective.

4XEM reserves to right to replace a discontinued product with a product that is either equivalent or better then the originally returned product. The replacement products may be new or refurbished. 4XEM will then take sole ownership of the defective product to be replaced.

4XEM is not responsible for any lost or missing items or packages sent to 4XEM, unless 4XEM has accepted delivery of said items or packages. The customer is responsible for providing proof of delivery (POD) to 4XEM in the event of a missing or lost return.

4XEM reserves the right to refuse any returned products and packages that do not meet the specifications outlined within the Return of Product Procedure.

4XEM reserves the right to send all returned products to any 4XEM Distribution Center located in North America. As such, all products that have been repaired or replaced and will be returned to the customer who made the original return to 4XEM may be shipped to the customer directly from the 4XEM Distribution Center to which the repair or replace procedure has been completed.

4XEM reserves the right to update the Return of Product Procedure at any time. If the Return of Product Procedure has been update or amended, 4XEM will post the updated or amended Return of Product Procedure on the 4XEM website under the 'Support' section. It is the responsibility of the customer to ensure that they have read and understood the Return of Product Procedure before attempting any return of product. All changes to the Return of Product Procedure will take effect immediately upon being displayed on the 4XEM website.