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All Frequently Asked Questions

Why can I not access my camera after I reboot?
What is the factory default IP address for my IP camera?
How do I add/delete users from my IP camera?
What is the maximum number of users which can view the camera simultaneously?
How do I set up my camera’s email settings to email me when an event is triggered?
How do I set up my camera’s FTP settings to upload to my FTP server when an event is triggered?
Can I limit my camera’s framerate to reduce bandwidth and disk space usage?
How else can I try and limit my camera’s bandwidth usage on my network?
What can I do if I want to install my camera upside down or on it’s side?
What are some additional methods I can go through to fine-tune the details of my image quality?
How can I tell if my camera is detecting motion properly?
How many motion detection windows can I have for each camera?
I’ve tried all the settings in my camera monitoring software, but I just can’t get motion detection to work properly and save recordings onto my hard drive.
How do I save a section of my recorded video to an AVI video file?
Why is the timestamp different from the system time of my PC or notebook?
How can I keep the network camera as private as possible?
I plugged my IP camera into my network, but the LED indicator lights are still flashing red/orange. How do I get them to flash green indicating that the network connection is active?
When I run the “IP Installer” software, no cameras are found even though I have 1 or more cameras plugged in.
My camera seems to be working okay except the image is all tinted in a pink or green hue.
Sometimes when an event is triggered, multiple events are triggered but I only wish it to count as a single event. What can I do to fix this?
I have set my email settings and I’ve double checked them and they are correct but my snapshot emails are just not sending (or FTP uploads not uploading). What am I doing wrong?
I have set my camera to e-mail/FTP snapshots after motion detection or digital input but no snapshots get sent, what could be wrong?
What if I forgot my password?
Why can I not watch video from the IP camera after it is authenticated?
The image is not clear enough.
What is the “Digital Output ON/OFF” switch used for which is right on the camera’s hompage?
What is the “Host Name” feature located on the “System” settings page?
What is the “Turn off LED Indicator” feature located on the “System” settings page?
What options do I have available to me for setting the time on my IP camera?
What is “root password” and how do I set it?
What is a “demo account” and how do I set it to be available?
What is the “Text on video” setting which is set from the “Video” settings page?
Does my IP camera support black/white-only video?
I don’t understand what the “size” option on the “Video” settings page means.
What is the “Power line frequency (for fluorescent light)” setting and why would I want to set it to a different frequency?
When I run the IP Installer I receive a “Bind (sock) failed - Error Code: 10048. What does this mean?
How do I restore my IP Network Camera to its default settings?
I forgot my password. What do I do?
Is my Camera weatherproof?
The first time I plug my camera in it asks for a password. What is the password?
When I open the 4XEM Monitoring Software it asks for a password. What is the password?
Why does the SLCDR not connect to the BBPCHOME?
Can I set the camera to detect motion?
Can I modify the trigger email content?
Can I flip the image on my network camera?
Can I play my recorded video in Windows Media Player?
Can I change the IP address of my camera?
Windows XP Service Pack 2 does not let me install ActiveX file (VatDec.cab). Which settings should I change to install it?
How can I reduce the Bandwidth Consumption of my network camera?
How can I stream my video to the internet so it can be viewed elsewhere?
How do I view multiple IP Network cameras or IP Network Video Servers at one time?
What Operating Systems are the IP Network Cameras and IP Network Video Servers compatible with?
What Operating Systems are the IPNV4 and IPNV16 Remote Monitoring Software compatible with?
My Camera/Video Server does not appear to be functioning properly. What can I do?
How can I access and browse network camera images with a cell phone?
How do I view video on my PDA?
When using the 16-channel monitoring software, one or more of my cameras perpetually gets stuck on “connecting to IP address….”. What could be wrong?
How can I change the protocol that my camera/ video server uses?
Why do I get an error message stating that the camera or video server will need to run in HTTP mode?
What is the purpose of passive mode, a setting in the FTP configuration?
How can I get the secondary FTP server to receive screenshot uploads from my IP Camera or Video Server??
How can I automatically pan/tilt my camera?
How can I obtain a BIOS Update?
Can I use a Mobile Intel Pentium 4 Processor (Pentium M) with my computer?
What cameras can I use the IPCAMIRLENS with?
What cameras can I use with the IPCAMAIVF15 lens?
With the IPVS4, can I limit which cameras users will have access to?
How can I view all 4 cameras that are attached to my IPVS4 4-port Video Server?
Will my MJPEG camera or video server work with the IPNV16 Remote Monitoring software?
Will my MPEG4 camera or video server work with the IPNV4 Remote Monitoring software?
What are the hardware requirements to run either the IPNV4 or IPNV16 Remote Monitoring software?
My network is operating on an IP Address range other than 192.168.x.x (for example, 10.x.x.x) and the camera installation software is not allowing me to detect or add the camera to my network. What can I do to allow my camera to run on my network?
What cameras feature Zoom capabilities?
Which 4XEM products support Power Over Ethernet?
Can I use an Infrared Lens in a camera enclosure?
How can I get my 1394 Fire Wire Port to operate?
How do I get the included Audio/Video cable to work with my Pan/Tilt IP Network Camera?
How do I setup my 4XEM network camera to work wireless.
Which of your cameras support MPEG4 Part 10?
How can I insert a streaming video feed on my website from my 4XEM network camera or video server?
Can the 4XEM IPCAMENCLODHF be run off Power Over Ethernet (POE)?
What Dynamic DNS Services do your network cameras support?
Which 4XEM network camera and video server models support MAC OS?
Which 4XEM network camera and video server models support Linux?
Can I view a 4XEM MPEG4 IP camera using FireFox?
How do I use the Digital I/O function of the camera?
How do I uninstall the IPNV16 Remote Monitoring Software?
What is Text Insertion?
Will the IPCAMPOEKIT work with my WPTZ or WLPTZ?
How do I change the resolution of the camera or video server?
How do I Enabled Downloads of ActiveX Controls in Internet Explorer 7
I cannot uninstall the IPNV16 software? It is not listed in the Add/Remove Programs.
Can I use the IPNV16 Remote Surveillance Software with Windows XP Media Center?
How do I repair my Database after moving or deleting recorded video files?